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Shipping & Returns

The full Australian range of Tivoli Audio products is available for purchase both on this website and through our network of authorised resellers. For those of you who choose to shop online with us here, we've aimed to make the buying process nice and hassle-free.

Shipping

We deliver anywhere in Australia at a flat rate of $8.90. No matter how big your order is, that price won't change. Here's a guide to our shipping times:

  • Sydney, Melbourne, Brisbane and Adelaide metro: 2-3 working days
  • Perth metro: 4 working days
  • Other areas: 5-6 working days

If your order doesn't arrive on time, or it's out of stock, we'll refund the shipping fee. If it arrives to you damaged, we'll arrange a replacement at no cost.

Exchanges and refunds

At Tivoli we make great products, but anyone can experience a change of heart. If you order from our website and aren't happy for whatever reason, you can return or exchange it. No questions asked! We'll even arrange a free pick-up, and in the case of an exchange, send your replacement out for free too.

For returns, we'll refund your payment to the credit card you used to make the purchase. For exchanges, if the replacement costs more, we'll charge you the difference. If it costs less, we'll refund you the difference.

This offer is valid for 14 days from when your order is delivered, and you'll need to make sure the item is returned in new, saleable condition with all original packaging. Note that our authorised resellers have their own policies which you should familiarise yourself with if making a purchase through them.

Warranty

Tivoli products purchased from our website or authorised resellers come with a one year warranty. For details on what's covered, visit our Help Centre.

Get in touch

To check the status of a shipment, request a return, or for any other information, lodge a ticket at our Help Centre.